Operations Manager job description
UPDATE: March 2022
We have filled this role. Thank you to everyone who participated in our hiring process, led by the brilliant Rochelle DiRe on a volunteer basis.
The New Lebanon Farmers Market is excited to announce that we are adding to our team! We are seeking a mission-driven Operations Manager for our rapidly growing project.
Who We Are
The New Lebanon Farmers Market is a year-round indoor market located in downtown New Lebanon, New York. We are driven by a three-fold mission:
➔ First, we support local and regional farmers and food producers to market their goods. We help producers transport, store, and market their products, and we transmit payments from consumers and provide timely insights about sales.
➔ Second, we provide local residents and visitors with year-round and convenient access to delicious and nourishing food. We provide access to it through our website and brick-and-mortar location and by making pickups and deliveries convenient.
➔ Third, we encourage agricultural and other practices that contribute to the diversity, resilience, and justice of our local, regional, and global ecosystems. We help educate consumers on the benefits of locally and regionally produced food.
Our Operations Manager will help lead, develop, and execute on all aspects of our mission as we grow and scale. They will be primarily responsible for the daily operations of the indoor farmers market.
The ideal candidate will have experience and/or passion for agriculture, food justice or food retailing. Relevant experiences could include farming, working with farmers, producing food for sale, or working in the hospitality industry.
Most importantly, the ideal candidate will have an adventuresome, entrepreneurial disposition with a team-centric attitude.
Manage our brick-and-mortar location, including:
• Stocking the market and keeping it clean and attractive
• Welcoming customers, answering their questions, and fulfilling their orders
• Recruiting and managing volunteers
• Assigning and supervising tasks performed by other staffers and volunteers when appropriate
Communicate with and support farmers and food producers, including:
• Researching and reaching out to new producers to include their products at the market
• Helping producers determine what products to offer and at what prices
• Coordinating with producers to help them get their products to market
• Reporting to producers what consumers have purchased and how they have enjoyed the products
Maintain our Shopify-powered inventory system and ecommerce website, including:
• Setting up the website each week
• Maintaining accurate inventories and prices and product descriptions
• Producing and distributing sales reports
Work closely with the Director and Associate Director of the farmers market, including:
• Improving local and regional awareness of the market, expanding product offerings, growing sales volumes, and increasing efficiencies
• Supporting reporting for this project, especially gathering and organizing relevant data and key outcomes.
Who you are
➔ An Operations Whisperer. You have infectious can-do energy and a strong aptitude for running an efficient and effective operation. You thrive on change and making it happen collaboratively.
➔ Highly organized. You seamlessly manage multiple projects and instinctively prioritize what’s most impactful. You create clear and logical systems and processes to support your work and that of the entire organization.
➔ Results- and data-oriented. You are biased towards action, driven by results and are informed by data.
➔ You operate with urgency and efficiency. You are a self-starter. You instinctively and proactively identify problems and create strategies and tactics to make progress and get results.
➔ Relationship builder. You love collaborating and sharing ideas. You have the ability to cultivate deep and trusting relationships. You understand that people are the core of who we are and place a premium on providing stellar customer service to all our constituents.
➔ Clear communicator. You have a concise and inspiring written and verbal communication style.
➔ Growth mindset. You love to learn. You are energized by tackling new challenges. You’re great at getting and giving respectful and productive feedback to those working with you.
➔ Passionate. You are inspired by our mission of serving the diverse constituents of New Lebanon and our neighboring communities. You are invested in change our food system by supporting local, sustainable agriculture and food access.
➔ Tech-savvy. You are fluent with Google’s entire suite of services and are comfortable with learning and leveraging new systems.
➔ Enthusiastic. You are overflowing with positive energy and you make people around you feel happy just by you being you. We are very earnest about what we do, but we feel that work is fun and you should, too.
➔ Flexible. You are willing to work an extended day once or twice a week
Funds for this newly created position come from a three-year grant from the United States Department of Agriculture. Because of our funding source, this is a contract position with no medical or employee benefits; however, the Operations Manager is eligible for three weeks of annual paid vacation and paid sick days. Our strong hope is that this role will become a full-time, benefits-eligible role at the end of our three-year grant.
The annual compensation is $55,000 – $60,000 depending on experience.
The New Lebanon Farmers Market is an equal opportunity employer. Diverse applicants, including Black, Indigenous, people of color, and members of the LGBTQ+ community, are warmly encouraged to apply.
Please submit a resume and cover letter to firstname.lastname@example.org.
We look forward to hearing from you!